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Please read through the following FAQ Section. Many questions that you may be asking have already been asked by other users. If you cannot find what you are looking for, please log a service ticket by CLICKING HERE or, via telephone by calling (905) 669-4737 and Pressing 2 for Support. FAQ's 1. What is the dial-up number to get on-line? 2. What are my incoming and outgoing mail servers? 3. How do I get rid of junk e-mail (SPAM)? 4. What is the address of the News Server? 5. Do I have access to a Web Mail interface? 6. How fast is dial-up Internet access? 7. Why do I always get disconnected from the Internet? 1. What is the dial-up number to get on-line? The dial-up number is determined by the geographical location from which a computer is dialing from. If you are uncertain which number you need to dial to get on-line you can visit our POP Locator in the Tools section of the MDS Wireless website. [Return To Top] 2. What are my incoming and outgoing mail servers? If you are setting up your email accounts within an email client, you will need to insert the appropriate incoming and outgoing mail server values for your email account. Please refer to the Server Settings page in Tools. [Return To Top] 3. How do I get rid of junk e-mail (SPAM)? We all receive junk mail. MDS Wireless utilizes state of the art Anti-Spam technology to ensure that the mail servers are not busy processing spam, but rather dedicated to processing EMail. One of the most significant ways that you will reduce the amount of spam you receive is by ensuring that you have not put your email address in any public area, especially on a website or on an advertisement page. Once a spammer gets a hold of your email address, they will most likely sell it to other spammers. [Return To Top] 4. What is the address of the News Server? MDS Wireless does not host any News Servers. [Return To Top] 5. Do I have access to a Web Mail interface? If your email is being provided to you from MDS Wireless, then YES. Simply visit the Webmail Login to access this tool. [Return To Top] 6. How fast is dial-up Internet access? Dial-up Internet access is excellent for people who check their e-mail and do a bit of surfing the Internet. You'll experience small wait times when loading web-pages or downloading large attachments, but for the most part, the average user will be happy with speed of dial-up Internet access. Far too often people misjudge the speed of their dial-up connection by double clicking on the dial-up connection when connected and reading the "Speed:" information. This information is provided by Windows as an indicator of your initial "handshake" speed. This speed is constantly changing while you are connected so the initial "handshake" may not be your actual connection speed 30 seconds after you connect. [Return To Top] 7. Why do I always get disconnected from the Internet? There are many reasons that a computer will disconnect from the Internet after it's been connected. MDS Wireless does not disconnect users once they have connected to the Internet. Disconnection problems are usually the result of one or more of these three problems: Problem: Static or other problems with the physical phone line itself. Solution: Call your telephone company and ask them to do a line test on your telephone line. Problem: Call Waiting is not disabled prior to dialing up. Solution: Simply enter *70, before the phone number when your computer is dialing up. Example: *70,547-5479 Problem: Settings on your computer are disconnecting you after X amount of time. Solution: Different versions of windows have these settings in different places, so we recommend giving our technical support staff a call to ensure these settings are not enabled. [Return To Top] |