Please read through the following FAQ Section.
Many questions that you may be asking have already been asked by other users.
If you cannot find what you are looking for, please log a service ticket by
CLICKING HERE
or, via telephone by calling (905) 669-4737 and Pressing 2 for Support.
FAQ's
1. How does my Fixed Wireless work?
2. What are my incoming and outgoing mail servers?
3. How do I get rid of junk e-mail (SPAM)?
4. What is the address of the News Server?
5. Do I have access to a Web Mail interface?
6. Where can I test my speed?
7. Does my connection support my Xbox or Play Station?
8. Can I use VOIP on my connection?
1. How does my Fixed Wireless work?
MDS Wireless owns a private communications network. Similar to Cellular phone companies, our towers are sending out a signal.
In order for your site to communicate, you require a CPE Device (Customer
Premises Equipment) that is authorized on our network. Data passes between these two devices similar to your cellular phone, except this connection is always-on; it never disconnects.
In the event that there is a disconnection, the equipment automatically re-connects.
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2. What are my incoming and outgoing mail servers?
If you are setting up your email accounts within an email client, you will need to insert the appropriate incoming and outgoing mail server values for your email account.
Please refer to the
Server Settings page in Tools.
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3. How do I get rid of junk e-mail (SPAM)?
We all receive junk mail. MDS Wireless utilizes state of the art Anti-Spam technology to ensure that the mail servers are not busy processing spam, but rather dedicated to processing
Email. One of the most significant ways that you will reduce the amount of spam you receive is by ensuring that you have not put your email address in any public area, especially on a website or on an advertisement page. Once a spammer gets a hold of your email address, they will most likely sell it to other spammers.
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4. What is the address of the News Server?
MDS Wireless does not host any News Servers.
5. Do I have access to a Web Mail interface?
If your email is being provided to you from MDS Wireless, then YES. Simply visit the Webmail Login to access this tool.
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6. Where can I test my speed?
MDS Wireless provides a speed test utility.
Far too often, people misjudge the speed of their connection. Transfer speeds and other public speed tests are not necessarily accurate, because your test will be affected by the slowest link within that path to accessing that information. The internet is only as fast as the slowest link from your computer that that host site.
To test your speed to the MDS Wireless test site, Click Here to get directed to that page.
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7. Does my connection support my Xbox or Play Station?
MDS Wireless's network will work with all gaming consoles that utilize broadband connection, but MDS Wireless does not provide any support for these units.
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8. Can I use VOIP on my connection?
Yes. Voice Over IP is a technology that is compatible with the MDS Wireless Network.
If you are utilize services from organizations such as Vonage, Comwave, and many others, your connection is going over the internet, and MDS Wireless cannot guarantee any Quality Of Service.
If you are interested in utilizing VOIP for your business, please contact an MDS Wireless representative, as there are many options in assisting you with this.
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